Privacy policy

qualantiv helps organizations analyze customer feedback and support conversations. This policy explains what information qualantiv receives, how that information is used, and how integration data fits into the service.

This service and policy is intended for organizations and users in the United States. If you need a separate legal review or contract, contact qualantiv before using the service in a regulated or non-U.S. context.

We collect information you provide directly, such as account details, organization setup information, source display names, team and role settings, and support communications.

We also collect information that your organization chooses to import to qualantiv, including CSV uploads and supported integration conversation sources.

qualantiv uses imported data for categorization, summaries, customer quotes, search, reports, source management, and operational monitoring.

We use account and usage data to administer the service, keep integrations working, prevent abuse, troubleshoot issues, and improve product quality.

If your organization connects HubSpot, Zendesk, Intercom, or Google Forms, qualantiv may receive conversation text, survey questions and responses, form titles and metadata, limited customer context such as contact, email, or company names when available, provider identifiers needed for syncing, and connection metadata such as source status and last sync time.

For Google Forms specifically, qualantiv requests read-only access to Google Forms structure and Google Forms responses, plus limited read-only Google Drive metadata needed to identify and list Google Forms available to connect from the authorized Google account. This metadata may include file titles, descriptions, share metadata, and folder organization for Google Drive items visible to that account, but qualantiv does not use Google Drive access to read unrelated file contents. qualantiv does not use Google Forms or Google Drive access to create, edit, delete, or share your Google Forms content or other Google Drive files. Google user data and other connected-provider data are used only to operate user-facing product functionality such as source setup, syncing, search, categorization, summaries, quotes, and reporting. qualantiv does not sell Google user data or use it for advertising.

qualantiv stores provider access tokens and refresh tokens only as needed to maintain the connection your organization authorized. Those credentials are used to perform the syncs you request, are protected as service configuration data, and are not sold or shared for advertising purposes.

We may use infrastructure, hosting, analytics, database, and AI processing vendors to operate qualantiv. Those providers process information on our behalf in order to deliver the service.

We may also disclose information when reasonably necessary to protect qualantiv, our users, or others, or to comply with applicable law or legal process.

We retain account, configuration, and synced feedback data for as long as needed to operate the service, support your organization, comply with legal obligations, and maintain reasonable backup and audit practices.

If you delete a source, future syncs stop for that source. Previously imported conversation data for that source is deleted.

qualantiv uses technical and organizational measures designed to protect customer data. These measures include secure authentication, row-level security (RLS), and infrastructure hosted and backed up on AWS. Data is encrypted at rest with AES-256 and in transit via TLS through our infrastructure providers. We also design our systems to limit unnecessary access to customer data and continue to strengthen them over time.

Your organization controls which sources it connects to qualantiv and what feedback it uploads. You can also delete a source at any time. You can contact us for help understanding what data is present in your workspace.