Hear whatyour customersare saying
qualantiv uses AI to categorize customer support chats and feedback to show you which problems impact your customers most, so you can build products that put customers first
See top customer problems on a dashboard
Turn support conversations and feedback into a clear dashboard of trending customer problems as they arise
- Top customer problems ranked by volume and change
- Customer quotes and AI summaries for each customer problem category and subcategory
- Search and filter all your feedback to go deeper
Reports sent to your team
Reports covering the emerging customer problems are shared via email to keep everyone on your team in sync
- Reports with problem trends and AI summaries are emailed weekly
- Each report is filtered to focus on topics most relevant to each team
- Reports are personalized by role (i.e. product, support, leadership)
Connect all your chats and feedback
Connect your helpdesk or CRM once and qualantiv will pull in recent and future conversations for analysis and search
- Quick, secure setup pulls in recent history and syncs daily
- Mask personal data and configure feedback access by team
Why teams trust us
What our customers say about the impact qualantiv has had for their team
“qualantiv allows us to reprioritize our roadmap in real time based on our customer problems as soon as they arise. That responsiveness has driven a 25% decrease in churn”
“Weekly reports give leadership a clear view into where customers are struggling, allowing us to act quickly on emerging issues. As a result, we have reduced our customer contact rate by 30% this year.”
Stay in sync with what your customers are saying
qualantiv uses AI to review customer feedback and interactions at scale, then keeps your team up to date on which problems are impacting customers most