Zendesk
Connect Zendesk to sync support conversations to qualantiv
Connect Zendesk to import recent support conversations every night so you can see what problems are surfacing most often and which are currently trending
Categorize support conversations by customer problem
We use AI to organize your Zendesk support conversations into categories and subcategories and show your most common and trending categories on a simple dashboard
See AI summaries and search all your conversations
Sync Zendesk conversations into qualantiv so teams can search real customer issues instead of jumping between tools
Zendesk conversations synced nightly
After you connect your Zendesk account, your conversations are pulled into qualantiv every night so you are always up to date on what your customers are saying
What syncs from Zendesk
- Zendesk support conversations and messages text
- Customer names and organization when available
- Zendesk identifiers needed for stable syncs and to prevent duplicate data from being imported
What does NOT sync from Zendesk
- We do not import broad data that is not related to the conversations that are synced to qualantiv
- We do not have write access back into your Zendesk account
- We do not access data other than the data types you approve during the initial setup and connection
Need more help connecting Zendesk?
View our Zendesk setup guide for connection steps, sync behavior, what data imports, and frequently asked questions