Qualantiv
Sign in
Intercom with Fin

Connect Intercom to sync your conversations to qualantiv

This integration connects to your Intercom workspace to import recent customer conversations, including Fin-assisted support conversations, so qualantiv can organize them into AI-powered dashboards, summaries, and Search.

Connect Intercom
qualantiv

See when customer problems are trending

Every Intercom conversation, including Fin-assisted support conversations, is categorized with AI so you can see which customer problems are most frequent and trending on your dashboard

Dive deeper with AI summaries and Search

See AI summaries of recurring customer issues from Intercom and search across imported conversations to read specific customer chats in full context

We check for new conversations every night

Once you connect Intercom, your latest customer conversations are pulled into qualantiv every night automatically so reporting stays current

What we import from Intercom
  • Intercom conversation threads and message text
  • Fin-assisted support conversations available through your Intercom workspace
  • Customer names when available
  • Company names when Intercom provides them as part of the conversation or lead data
  • Intercom identifiers required for stable syncs and to prevent duplicate data imports
What we do NOT import from Intercom
  • We do not access broad data unrelated to the Intercom conversations being imported
  • We do not have write access back into your Intercom workspace
  • We do not access data outside the read-only permissions your organization approves when setting up the connection
How to setup the Intercom integration
  1. 1Visit your Data sources page and click the Intercom with Fin integration
  2. 2Select the backfill window and click the Connect Intercom button
  3. 3You will be prompted to log in to Intercom. Have an Intercom workspace administrator complete this step and approve the requested Intercom permissions
  4. 4Your Intercom conversations will be pulled into qualantiv and automatically categorized via AI. Then review top problems, summaries, and quotes in your dashboard or Search
Need more setup help?

If you have any questions or issues connecting your Intercom account, feel free to contact support and we can help you get set up.

Contact support