Learn what your customers want
qualantiv uses AI to categorize your support chats and feedback and prioritizes your most impactful customer problems, so you can build products that put customers first.
How qualantiv works
- 1. Connect feedback sources
Securely connect your chat helpdesk and CRM to qualantiv in minutes. We pull in your recent conversations and feedback daily.
- 2. Analyze feedback
AI automatically summarizes, translates, and categorizes your customer feedback and conversations. Search and filter to go deeper.
- 3. Report and act
Dashboards and email reports use AI to prioritize customer problems so teams can build products that put customers first.
Connect feedback sources
All your feedback in one secure place
qualantiv automatically pulls support tickets, chat transcripts and feedback from your existing sources like helpdesks and CRMs into one secure place and refresh daily. It only takes a few minutes to connect new sources with secure OAuth. AI summarizes each conversation and creates categories specific to your company. AI categorizes each feedback and conversation to make it easy to identify new problems and trends in real time.
- Connect your CRM in minutes
- Daily syncs with 90 days backfill
- Language translation built-in
- PII encrypted at rest and in transit
- Checkout payment failures423
- Shipping ETA unclear311
- Password reset loop187
- Mobile app crashes162
- Late delivery104
Analyze feedback
See what matters most
Dashboards highlight the most frequent problems customers face prioritized by impact to your customers and business. AI generated summaries show key takeaways from your dashboards that consider context from your organization. Drill down by searching and filtering across all your feedback such as by specific category, organization and timeframe. Chat with AI to learn more about what your customers are saying.
- Dashboards prioritize customer problems by impact
- Identify trending problems as they arise
- AI analysis that considers context specific to your business
- Drill down on problems with search and filters
- Ask AI about what your customers are saying
Report and act
Stay up to date on what customers are saying
Role-based summaries of the key takeaways on the latest problems impacting your customers are sent via email weekly to align strategy across Product, Design, Marketing, and Executive teams.
- Weekly email and Slack updates on trending customer problems
- Role‑based reports available for:
From qualantiv customers
“qualantiv showed us which customer problems mattered most. We aligned our strategy on building solutions that prioritized the right customer problems and saw support volume drop 23% and revenue increase drastically this year.”
“We can now react immediately to trending customer problems and focus our effort on solving them. Staying in tune with our customers problems is now engrained in our company’s culture thanks to qualantiv.”
“Our planning is based on what our customers actually ask for. Every week we hear from our customers exactly what is causing them the most pain and we prioritize our roadmap and backlog to address these concerns first.”